Last Updated: May 7, 2023
At TheJesusApparel.com, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review our Return and Exchange Policy below.
Return and Exchange Period
We accept returns and exchanges within [30] days of the delivery date. Items must be in their original, unused, and unaltered condition with all original packaging and tags attached.
Non-Returnable and Non-Exchangeable Items
Some items may be non-returnable or non-exchangeable, including but not limited to:
- Personalized or customized items
- Sale or clearance items
- Gift cards or digital products
- Items marked as “Final Sale” or “Non-Returnable”
Return and Exchange Process
To initiate a return or exchange, please follow these steps:
a. Contact our customer service team at [Your Email Address] with your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
b. Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to ship the item(s) back to us.
c. Package the item(s) securely and include a copy of your invoice or packing slip, along with the RMA number.
d. Ship the item(s) back to us using a trackable shipping method. You are responsible for the return shipping costs unless the return or exchange is due to a defective item or an error on our part.
e. Once we receive your return, we will process it within [5-7] business days. If the return is approved, we will issue a refund to your original payment method or process the exchange, as applicable.
Shipping Costs for Returns and Exchanges
Customers are responsible for the shipping costs associated with returns and exchanges, unless the return or exchange is due to a defective item or an error on our part. In such cases, TheJesusApparel.com will cover the return shipping costs.
Refunds
Refunds will be issued to your original payment method within [5-7] business days of receiving and processing your return. Please note that it may take additional time for the refund to appear on your account statement, depending on your payment provider.
Changes to This Policy
We reserve the right to update or modify this Return and Exchange Policy at any time. We will post the most current version of this Policy on our website. By continuing to use our website or services after any changes to this Policy become effective, you agree to the updated Policy.
Contact Us
If you have any questions or concerns about this Return and Exchange Policy, please contact us at support@thejesusapparel.com.