SHIPPING AND DELIVERY
Delighted to enhance your shopping experience, we offer free shipping on all our items! We believe in value, service, and the joy of delivering our high-quality products right to your doorstep without additional costs. Shop with us today and enjoy this exclusive advantage.
How do you ship packages?
We take great care in packaging your items. Our products are securely packed and handled with care to ensure they reach you in perfect condition. We ship our packages through reliable and reputable courier services to provide you with a seamless shopping experience.
Do you ship worldwide?
We’re thrilled to offer international shipping services to our customers. At present, we can ship to three countries, continuously expanding our reach. If there’s a situation where we can’t deliver to your country, we’ll reach out to you directly. We appreciate your understanding as we work to broaden our shipping destinations.
What about customs?
Please be aware that customs duties and related fees are the responsibility of the customer. Once your items have been dispatched from our warehouse, we do not have control over any customs charges that may be imposed on your order upon its arrival in your country. By purchasing from our website, you acknowledge that you may be required to pay customs fees for your package, and you agree to do so. We appreciate your understanding in this matter.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| Hong Kong |
10-15 Business days |
| Singapore |
10-15 Business days |
| Philippines |
10-20 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
My tracking says “no information available at the moment”.
No need to worry if your tracking information isn't immediately available. For some shipping companies, it takes 2-5 business days for the tracking information to update in their system. If after 5 days you still see no update, please contact us at support@thejesusapparel.com and we'll assist you promptly.
Will my items be sent in one package?
For logistical reasons, items in the same order may be sent in separate packages. This helps us to expedite your order and get your items to you as quickly as possible. Rest assured, you'll receive all the items you've ordered. If you have any other questions, feel free to contact us at support@thejesusapparel.com.
If you have any other questions, please contact us and we will do our best to help you out.
